At Pimboo, we're committed to providing you with the highest quality Clash of Clans accounts with a robust guarantee to ensure your complete satisfaction. We understand the importance of security and reliability when you purchase a game account, which is why we have a clear and comprehensive warranty and refund policy.

Standard warranty

We offer a standard 30-day warranty on all Clash of Clans accounts. This warranty is designed to protect you against problems that may arise after you have purchased your account. It covers the following situations:

• Account ban: If your account is banned by Supercell, we will replace it.
• Account lockout: If your account is locked or blocked, we will replace it.
• Recovery by previous owner: If the account is recovered by the previous owner, a new account will be provided.

Warranty conditions

To benefit from our standard warranty, the following conditions must be met:

• Do not contact Supercell: Any request to Supercell for a change of location or other modification will void your warranty.
• Do not share account: Sharing the account with other players will result in a permanent ban and voids the guarantee.
• Respect a 24-hour delay: Before making any first payment into your account, wait at least 24 hours to ensure a smooth transition.

In the event of failure to comply with these conditions, the warranty will not apply, and no request for replacement will be accepted.

Extended warranty

For those seeking extended peace of mind, we offer extended warranty options. These additional warranties give you extended coverage and maximum protection against potential problems:

• One-year warranty: This option provides additional coverage for one year, giving you extended protection beyond the standard warranty.
• Lifetime warranty: For maximum security, we offer a lifetime warranty, ensuring continuous protection against account problems throughout your gaming experience.

These extended warranties are available at extra cost, and we encourage you to choose the option that best suits your needs for total peace of mind.

Refund Policy

We would like to make it clear that Pimboo does not offer cash refunds. We have opted for this policy to ensure that we can provide the best possible accounts and prompt replacement service. However, we will replace the account in the event of a problem, provided the warranty conditions are met.

Exceptional repayments

Cash refunds are only considered in exceptional cases, such as :

• Inventory management error: For example, if an account has been mistakenly sold after having already been sold to another customer.

If you experience a problem with your account and the warranty conditions are met, we are committed to organizing a quick and efficient replacement. Your satisfaction is our priority, and we want to make sure you have a pleasant, worry-free gaming experience.

Customer support

Our support team is available 24/7 to assist you with any questions or concerns you may have regarding our warranty and refund policy. We are committed to providing you with exceptional customer service to ensure your complete satisfaction.

For any warranty or refund request, please contact us directly via our Discord server or use our contact form available on our website. We're here to help you every step of the way, and to resolve any problems quickly.