At Pimboo, we understand that speed and security are essential when you purchase a Clash of Clans account. That's why we've set up a reliable and immediate delivery process, while guaranteeing ongoing personalized support. Here's how it all works after your purchase.

Delivery time

As soon as your purchase is confirmed, you'll immediately receive an email containing your invoice. In this email, you'll find a direct link to our Discord community, where our support team is waiting to finalize the handover of your account. Once you've joined our Discord server, the entire delivery procedure usually takes between 5 and 10 minutes. Our team is available 24 hours a day, 7 days a week, to guarantee fast service, whatever the time of day.

Delivery process

The next step is to connect to our Discord server, where you'll be greeted by our support team. We'll guide you through the process of opening a private room within the community, a reserved area where you can communicate directly with our team in complete confidentiality.

Once you've created your private room, we'll provide you with all the login details you need to access your new Clash of Clans account. Our team will make sure that everything is in order and will guide you step by step through the login process, so that you can start playing without any worries.

Account security

Security is a top priority for us. After providing you with your login details, our support team will help you secure your account, to ensure that it remains exclusively in your possession. We'll advise you on best practices for protecting your account against any attempts by previous owners or third parties to recover it.

This includes :

• Immediate modification of login information (email and password).
• The implementation of all security measures recommended for Clash of Clans, such as two-factor verification (2FA) if applicable.

Follow-up after delivery

Our service doesn't stop with account delivery. We continue to support you with personalized assistance for 30 days following purchase, thanks to our standard warranty. During this period, we are committed to offering you an account replacement in the event of :

• Account banning.
• Account locked by Supercell.
• Recovery of the account by the former owner.

We want you to be completely satisfied with your purchase. So, even after the standard warranty expires, as long as you're a member of our Discord community, you can always count on our support if you have any questions or problems. We remain available 24/7 for our loyal customers.

Warranty conditions

To maintain the validity of the warranty, certain conditions must be met:

• Do not contact Supercell to request a change of location, as this may lead to complications with the account.
• Do not share your account with other players, as this could lead to a permanent ban on your account.
• Wait at least 24 hours before making any initial payments into the account, to ensure a smooth transition.

In the event of non-compliance with these rules, the warranty cannot be applied, and no request for replacement will be accepted.

Extended warranty

For those looking for even greater peace of mind, we also offer an extended warranty. You can choose coverage from one year up to a lifetime warranty, at an additional cost. These options allow you to enjoy your account with maximum peace of mind, knowing that you're protected for the long term against any problems that may arise.

Refund policy

Please note that Pimboo does not offer cash refunds. However, if a problem occurs with your account and the warranty conditions are met, we will replace the account. Refunds are only considered in exceptional cases, such as the purchase of an account that has already been sold due to an error in our stock management.